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Javier Carrion
Software Quality Assurance Analyst / Support Specialist

About

Detail-oriented professional with experience in the IT industry. Background includes user support, systems installation, repair, maintenance, and technology procurement. A meticulous experienced Manual Software QA tester with a proven record of reporting defects, reducing project time and ability to meet deadlines. Excel at creating test plans and writing/running tests to pinpoint software defects.

Work Experience

QQ Solutions, Inc. a subsidiary of Vertafore, Inc. - Deerfield Beach, FL
2013 – Present
Software Quality Assurance Analyst / Software Support Specialist
Identified, documented and reported bugs, errors, interoperability flaws, and other issues within proprietary insurance software applications developed for QQSolutions’s global user base.
Highlights
  • ● Worked in Agile Scrum Development Environment with frequently changing requirements and features set.
  • ● Developed and executed test plans based on business requirements and technical design documents.
  • ● Preformed manual testing extensively: System and Regression of windows based, and web based applications.
  • ● Working extensively on testing manually the GUI functionality for Software as a Service (SaaS) Agency Management System (AMS).
Support.com Inc. - West Palm Beach, FL
2008 – 2013
Systems Engineer
Remote Services Technician, provided inbound world-class customer service while resolving complex issues for computer & mobile devices.
Highlights
  • ● Found creative and sophisticated solutions to problems reported while using internal product suite through analytical & strong troubleshooting abilities.
  • ● Took ownership of technical issues, and worked with Development group to resolve more advanced issues when necessary.
Vision Care Holdings, LLC - Lake Worth, FL
2003 – 2008
Level II Systems Support Specialist / Field Systems Engineer
Researched and resolved issues escalated to Level II, assisting users with troubleshooting of hardware and software, Operating Systems, identifying problems and trends and providing solutions. Provided technical assistance to staff, assisting with network access, printing, and application software operation. Re-imaged laptops and maintained hardware infrastructure.
Highlights
  • ● Installed, maintained, & upgraded networks for one hundred and thirty-five stores in two companies (Eyeglass World & Lasik Vision Institute) and Corporate Headquarters.
  • ● Traveled to different parts of the United State to support, upgrade and install Unix/Linux server network system for new & existing stores.
  • ● Used Numara Track-IT system to reviewed work orders to change, install, repair, and remove equipment.

Awards

  • May 2015

    QQ Solutions, Inc. a subsidiary of Vertafore, Inc.

    Employee of the Month - Going “above and beyond”

    Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

  • May 2005

    Vision Care Holdings, LLC

    Employee of the Month

    Working after hours, traveling to fix issues and at a moments notice, professionalism, and follow-up.

  • 2001

    CompUSA Inc.

    Great Attitude Commendation

    Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

Education

  • 2016 .

    Udacity Online School

    Introduction to Programming Nanodegree Graduate

Skills

Web Development Proficient
HTML CSS Javascript
Testing Proficient
Functional Security Usability Performance Regression
Development Tools Proficient
MS Visual Studio Sublime Text Notepad++
Defect Tracking tools Proficient
Team Foundation Serve Microsoft Test Manager
Database Management Tools Proficient
SQL Server Management Studio Robomongo MongoDB
Technical Writing Proficient
How-to guides Operating Instructions
Testing Tools Familiar
Selenium Fiddler
Programming Languages OOP Familiar
C# .Net Python

Languages

  • EnglishFluent
  • SpanishFluent